After the success of the IT Helpdesk, I was approached by the senior management team who had seen the possibilities of my support ticket system and saw the opportunity to apply my application to other departments in the school. Maintenance was similar to IT in many ways, they are a small team in high demand and find themselves overwhelmed by requests from colleagues in the school.

This was the very reason that I developed the IT Helpdesk. The IT Helpdesk enabled my team to prioritise and manage all the requests efficiently. Maintenance was a prime candidate for a similar system and I agreed to develop them a system that enabled them to efficiently manage all their requests.

I based the maintenance desk on the helpdesk but with certain additional features that included an archive which the team could reference so that their duty manager could observe all works that had been completed. After a couple of weeks since the system went live I was informed that it had made a huge difference to their team and the duty manager said, "You could sell this!". I was also told that another school had been demonstrated the system that I had made, and they were very impressed by it. The original system was built in VB.Net and a few years later I re-wrote it in C Sharp with a more modern interface that included transcript and rich html features. I am aware that this system that I created is still being used in two separate schools which I am very proud of.

I also developed a Kitchen ticket system which I have not spoken about much. This was also a great success!

Last updated, September 2018